Welcome to Sourabh Jewellers Privacy Policy
Sourabh Jewellers (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our store or interact with us.
This policy applies to customers of Sourabh Jewellers located in Gharaunda, Karnal, and covers all services related to the sale and purchase of Gold and Silver jewellery.
1. Information We Collect
A. Personal Information
We may collect the following personal details:
Full Name
Mobile Number
Address
Email Address
Government ID (Aadhaar, PAN, etc., when legally required)
B. Transaction Information
Items purchased (Gold, Silver jewellery, coins, ornaments, etc.)
Weight, purity, pricing details
Billing and invoice records
C. Verification Information
For high-value purchases, we may request:
Identity proof
Address proof
This is to comply with Government and KYC regulations.
2. How We Use Your Information
We use customer information for:
Processing and completing purchases
Generating bills and invoices
Verifying identity for high-value transactions
Providing after-sales service and warranty support
Notifying customers about order status or custom jewellery updates
Maintaining sales records as per Indian legal requirements
Improving customer service and store experience
We do not sell or misuse your personal information.
3. Sharing of Information
Your information may be shared only in the following cases:
Legal or Government Compliance:
When required by law, GST authorities, or law enforcement.
Service Providers (Limited Use):
Billing software, SMS alerts, or secure payment gateways.
Internal Business Purposes:
Accounting, auditing, and record maintenance.
We never sell, rent, or trade your information to any third party.
4. Data Security
We take appropriate security measures to protect your data:
Encrypted billing systems
Secure customer records
Restricted access to staff only
Regular monitoring of data handling
Although we follow best practices, no system is 100% foolproof. However, we ensure maximum safety of your information.
5. Customer Rights
You have the right to:
Request a copy of your invoice or purchase history
Update your personal information
Ask about how your data is used
Request correction of inaccurate information
For any requests, you may contact us directly at our store.
6. Cookies & Online Data (If Website or WhatsApp Used)
If you interact with us through WhatsApp, social media, or a website (current or future):
Basic device and browsing information may be collected
This is used only for communication and service purposes
We do not track sensitive data online.
7. Retention of Information
We keep customer records for:
Legal compliance
Warranty and service purposes
Transaction verification
Retention follows Indian laws for jewellery and GST regulations.
After the required period, records may be securely deleted.
8. Children’s Privacy
We do not knowingly collect information from individuals under the age of 18 without guardian supervision.
9. Changes to This Privacy Policy
We may update this policy periodically to reflect:
Changes in business operations
New legal requirements
Security standards
The updated version will always be available upon request.
10. Contact Us
For any questions regarding this Privacy Policy, you may contact:
Sourabh Jewellers
Sunaro Wali Gali, Near Hanuman Mandir, Gharaunda (Karnal), Haryana
Phone: +919466539953
